Welcome

Automated Diagnosis and Problem Resolution


The McAfee Virtual Technician will collect certain system information from your computer in order for the program and McAfee Support personnel to diagnose and resolve any problems related to your McAfee software. The system information collected from your computer may include information regarding McAfee products, operating system information, browser information, physical memory, system architecture, virtual memory and such other information as is required to resolve a customer support issue. The information collected by the program shall not include any personally identifiable information. If you do not agree to McAfee collecting such information please exit this program.

How to Proceed
When you click Next :
  1. McAfee Virtual Technician checks for the software. If necessary you will be prompted to install the diagnostic tool.

  2. McAfee Virtual Technician checks your McAfee products and reports on its findings.
Click Next to proceed.

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